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Terms and Conditions


This website is operated by or on behalf of Sony Europe B.V., incorporated in the Netherlands no. 71682147 and registered in England and Wales with company number FC035527 and whose registered office is at The Heights, Brooklands, Weybridge, Surrey, KT13 0XW (“Sony”).

In these Terms:

Services means any functions, facilities, applications, information, online training modules or other services available through this website (including, where applicable, ISP (internet service provider and/or internet access) services). Sony Affiliates means Sony Corporation, Tokyo, Japan and any entity, the majority of whose shares is owned or controlled directly or indirectly by Sony Corporation.

Terms means these terms and conditions.

User or you means any person who accesses or uses this site, with or without Sony's authorisation and whether or not you are registered to use this or part of this site or a member or registered User of a Service offered through this site.

This website or site means the website (home page and underlying webpages) or other collection of information and/or applications operated by Sony and available for access via physically linked or wireless networks (including the internet and networks accessible using wireless application protocol or similar (wap) technology) through access devices such as PCs, laptop computers, mobile telephones, PDAs, digital cameras, televisions or other networkenabled devices, on which these Terms are posted or which is expressly referred to in connection with User being requested to agree to these Terms. Any reference to this website or site includes a reference to any related wap site. Certain other terms are defined in the text below.


Access to this site or to the Services is limited to those individuals that have been registered to use this site.

By accessing, browsing or downloading any part of this site or its content, or any other use of this site and its content, you agree to comply with these

Terms, without modification (which form a contract between you and Sony) and all relevant applicable laws.

You are responsible for obtaining the relevant hardware and software equipment and paying all telephone (or other network) charges necessary to access and use this site and the Services.

You agree not to access this site by any means other than through the interface that is provided by Sony for use in accessing the site.


These Terms are in addition to any terms that may apply to Users under a distribution, licence or sale agreement or terms, or other applicable agreements and terms. Where this site or part of this site contains rules, guidelines, codes of conduct, further terms or other directions to Users, Users undertake that they shall also comply with such rules, guidelines etc. In the event of any conflict or inconsistency, these Terms shall prevail.

If you do not agree to any of these Terms (or any such other rules, guidelines etc.), you may not use this site.

These Terms may contain provisions which contemplate functionalities or Services that are not (and are not intended to be) available through this site. To the extent that any provision of these Terms relates solely to such functionalities or Services, they shall be of no force or effect and shall not affect the validity of the other provisions.


To download materials, communicate via and to access this site, Services, resources and certain or all Site content (defined below), User will be asked to provide registration details and log on. It is a condition of use of this site, Services and Site content that all registration details User provides are and will remain true, correct, current and complete.

You agree to notify Sony immediately of any changes which are relevant to your registration. Notification should be made to the address or email address for Sony given on this site or in these Terms above.

If Sony believes the details are not correct, current, or complete, or if Sony otherwise in its discretion believes such action would be appropriate (including where it suspects the registration of multiple accounts/User profiles by the same individual), it has the right to refuse User’s access to the site, and/or any of its resources, Services and Site content, and to terminate or suspend User’s account (if any).

Where you log on in order to gain access to this site or a part of this site, where Sony provides a ‘logoff’, ‘exit’ (or similar) option, you undertake to log off and exit from your account at the end of your session. Sony reserves the right to log off logged on Users whose accounts are inactive for an extended period of time. If one of the Services you access via this site is access to the internet itself (e.g. ISP Service), when you are connected, in order to preserve quality of service for our users as a whole Sony reserves the right (1) to disconnect you from the Service if your connection to the Service is idle or in any event after 15 minutes or such other time limit as we choose in our reasonable discretion, and/or (2) to limit the total number of Users connected to the Service at any one time and/or the length of time for which a User may be connected in one session.


User is responsible for maintaining the confidentiality of his or her password, account number, ID and other details (if any) and for all activities under User's account. Any unauthorised use of User's account or other breach of security should be reported to Sony immediately. Your registration is personal to you and you may not disclose or make available your account name, ID or password to others. Any disclosure by you of your account name and password may result in termination of your registration.


Sony and/or third party providers may make improvements and/or changes in products, support, Services, Utilities, prices and/or other Site content (including these Terms) at any time with or without notice.

Sony may provide notice of changes to these Terms (or other Site content) by displaying notices on this site or other communication means. Users who access this site after changes have been posted on the site or otherwise communicated, shall be bound by such changes as soon as such notices or new Terms are posted to the site or otherwise communicated, even if User does not visit the page on which the change or new Terms are displayed. Frequent review of this site and these Terms is therefore recommended.


Access to, and use of this site, including viewing, downloading, reproducing, displaying and publishing: data, graphics, images, photographs, designs, descriptions, information, and text video, audio, music, and sound compilations utilities, software (including applets and any software made available to Users in connection with, or to facilitate access to, any subscription or restricted access area or Service associated with this site) and software compilations, drivers and other Utilities (defined below) – the contents of any email newsletter or similar communication sent by or on behalf of Sony in relation to this site and/or User's registration or subscription and other content on this site which has been originated and provided directly by Sony, Sony Affiliates, or its product, support and service providers (together, Site content), is prohibited unless specifically permitted in these Terms. This applies to use by any means, including electronic, mechanical, photocopying, recording, creation of derivative works or otherwise.

Sony gives limited, nontransferable, nonexclusive, revocable permission for User to access and make use of this site and Site content as a support and communication resource only for purposes relating to the promotion of Sony products within the scope of their employment. User may electronically copy and print in hard copy Site content for these purposes, provided that all copyright and proprietary notices (where present) are retained on Site content.

Any other use of Site content including reproduction for purposes other than those noted above, modification, distribution, transmission, downloading of Site content (other than page caching), republication or reverse engineering without the prior written consent of Sony is prohibited (except to the extent such prohibition is prohibited by applicable law). Without limitation, permission to use Site content does not include resale or commercial use or distribution of Site content collection and use of any product, support or service listings, descriptions, or prices derivative use of this site or Site content (including framing) downloading or copying of account information for the benefit of another merchant any use of data mining, robots, or similar data gathering and extraction tools – any use of Site content on any other website, server or networked computer environment – or any use of Site content which suggests an association with any Sony or Sony Affiliate products, support or services, except as expressly provided by written agreement between relevant parties.

User shall not disclose answers to any of the online training modules to anyone else and shall not permit anyone else to answer questions in online training modules in the User's name. Users may, at Sony's sole discretion, be entitled to certain rewards on successful completion online training modules. Such reward schemes may differ from country to country and, where offered, details of the reward scheme applicable in User's location will appear on this site.

Sony reserves the right to suspend or amend the reward scheme and rewards available to Users at any time.

User shall not use this site or the Services in a way that breaches these Terms (or their spirit) or any applicable law or regulations (including those relating to the use of public communications networks) or that causes or is likely to cause any damage, interruption or impairment of this site or the Services. User may not attempt to gain unauthorised access to any part of this site, other User accounts or any computer systems or networks connected to this site, whether through hacking, password mining or any other means. User may not collect or attempt to collect personal information relating to others through this site.


Sony does not transfer title to any Site content downloaded or used by User. Site content, including its selection and arrangement, is owned by Sony or Sony Affiliates and/or their content and technology providers and is protected by copyright and other laws. Limited permission to use Site content (for the purposes stated in the preceding section) is specifically conditioned on User's recognition, observance and retention of all copyright, trademark and other proprietary notices in Site content, and all proprietary and other intellectual property rights of Sony or Sony Affiliates and/or content and technology providers, in Site content. User shall not have any ownership rights in any email address, URL or other personal identifier that may be allocated to, or chosen by, him or her for the purposes of any Services available through this site and User's limited rights to use such identifier/address shall continue only for so long as User's registration/User account remains valid for access to this site or the relevant Service. After termination of such validity by Sony for any reason, Sony shall be free to use and/or allocate to other Users any such identifier/address.

Any unauthorised use or copying of Site content, or use of Site content which breaches these Terms (or their spirit) may violate trademark, copyright and other proprietary rights, and civil and criminal statutes. Users shall not use any Site content (or any other content made available through this site) in any manner that infringes any trademark, copyright or other proprietary rights. Sony reserves all rights with respect to such unauthorised use or breach of these Terms.


"Sony" is a registered trademark of Sony Corporation, Japan. All trademarks, logos, website addresses, product or model names or derivations that describe Sony or Sony Affiliate products, support or services or that contain the word "Sony" that are included in Site content (together, Sony Marks) are trademarks and/or the property of Sony or Sony Affiliates. Any list of Sony (or other) trademarks on this site is periodically updated but shall not be taken as an all inclusive list of Sony (or other) trademarks.

Any use of Sony Marks or permutations thereof (except as expressly authorised by Sony in writing) is strictly prohibited.

Other product and company names mentioned in this site may be the trademarks of their respective owners.


All Site content and Services are provided "as is" and "as available" and Sony expressly disclaims, to the maximum extent permitted by applicable law, any warranties and representations of any kind (Warranties) with respect to Site content and Services, either expressed or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and noninfringement of third party intellectual property rights.

Without limitation:

Sony gives no Warranty that Site content is appropriate, available or permitted for use in all locations, that it is virusfree or as to its interoperability with any hardware, software or content or as to User's ability through this site to access or interact with any other service providers, networks, users, or informational or computing resources through the internet. Those who access this site and use Site content and/or Services are responsible for compliance with all applicable law and regulations, including any applicable local laws.

Although Sony has attempted to verify the accuracy, reliability and currency of all Site content, including (as applicable) product, services, support and other details and descriptions obtained from third parties, Sony gives no Warranty as to the accuracy of any statements in this site. Any materials, products, support, services or information at or referred to in this site may be out of date. Sony makes no commitment to update Site content. Sony disclaims any liability or responsibility for any errors or omissions in Site content (except insofar as such disclaimer would be inconsistent with its warranties and other terms and conditions related to product or service sales, if any, by Sony). Any decisions based on information contained in Site content are User's sole responsibility.

Sony gives no Warranty that functions or Services available through and other User interactions with the site will be constantly available, uninterrupted, secure or errorfree, that defects will be corrected or that this site or the server that makes it available are free from viruses or other harmful components.

Sony and Sony Affiliates assume no responsibility, and are not liable for, any damage to (or loss of data from), or viruses that may infect, your computer equipment or other property on account of your access to, or use of this site including downloading any images, software or other Site content. If use of Site content results in the need for servicing, repair or correction in equipment or data, User assumes all costs in that regard.

Information in Site content does not constitute legal, professional, financial or medical advice and should not be relied upon. Site content containing forward looking statements or statements of intention should not be relied upon. Sony reserves its right not to act in accordance with any such statements.

This site may contain references to specific Sony products and services that may not be or may not be readily available in a particular country. Any such reference shall not be taken as implying or Warranting that any such products or services shall be available at any time in any particular country.

Where applicable law prohibits or limits Sony's exclusion of Warranties as set out above, Sony excludes, disclaims and limits such Warranties only to the maximum extent permitted by applicable law.


Any drivers, software, programs (including all upgrades and updates), browser plugins, peripherals and other applications, computer based services or utilities, any software made available to Users in connection with, or to facilitate access to, any subscription associated with this site and all files and images, incorporated in or generated by software, programs and other materials available for download, or as a remote application or service, from the Site content (Utilities) are provided by way of support and service to Users. Title to Utilities (whether downloaded or not) is not transferred to Users and is owned (as to all intellectual property rights therein) by Sony, Sony Affiliates or the relevant licensors.

User's use of any Utilities shall be governed also by the terms of any associated on or offline documents, end user licence or other relevant agreements, and terms and conditions specified by the relevant vendor or licensor (EULA) (which shall supersede these Terms, in the case of any inconsistency with these Terms). Where no EULA accompanies a Utility, the Utility is licensed to you on a singleuser, nontransferable, nonexclusive, revocable basis.

Utilities may be used only as specified in the applicable EULA. User may not reproduce, copy, rent, lease, reverse engineer, decompile or sell Utilities, except to the extent expressly permitted by the EULA or by applicable law. Unauthorised use of Utilities violates copyright and other intellectual property rights and Sony or the relevant licensor (as appropriate) reserves all rights.

Sony does not give any Warranty with regard to the accuracy or reliability of the results or output that derives from the use of Utilities. Sony does not accept any responsibility for loss of data or damage caused by the installation or use of any of the downloaded Utilities, or give any other warranty, or accept any liability whatsoever with respect to Utilities.

Sony recommends that Users (and Users warrant that they shall) always create and retain a copy of all data in hardware (with or in which Utilities will be installed or used) before installing or using any Utilities.

Sony and Sony Affiliates do not (except as specifically stated in an applicable EULA, if at all) offer support or assistance in using, installing or maintaining any Utilities, or resolving issues or problems that may occur as a result of using or installing Utilities.

You acknowledge that the Utilities, and any accompanying documentation and/or technical information, may be subject to applicable export control laws and regulations. You agree not to export or reexport the Utilities, directly or indirectly, in breach of any such laws or regulations.

Where Sony agrees (in writing) to provide technical support in relation to a Sony product, it shall only provide that support on the relevant Sony products with operating systems and other software in the same form and version as shipped from the Sony or Sony Affiliate factory, and may elect not to provide support on Sony products on which Utilities have been subsequently incorporated or loaded.

Applicable EULAs may impose additional warranty and liability exclusions or limitations on Utilities.

The downloading of any Utility constitutes acceptance of these Terms. If you do not agree with these Terms, you may not download any Utility or accompanying online documentation.


Sony, Sony Affiliates and all other persons involved in creating, producing, hosting or delivering Site content shall not be liable for any direct, indirect, special, incidental, consequential or punitive damages, including in respect of loss of data, loss of profit, business interruption or time incurred or damages of any other nature (including arising out of negligence and other torts) that result from the use of, or the inability to use, Site content, even if Sony or an authorised representative has been advised of the possibility of such damages.

Applicable law may not permit the liability exclusions in this section in all cases. The liability exclusions in this section apply only to the maximum extent permitted by applicable law.

In no case will Sony's liability for damage and loss (whether in contract, negligence, tort or otherwise) exceed the amount paid by User for accessing this site (except as otherwise prescribed by mandatory, applicable law).

Nothing in these Terms shall exclude Sony's or Sony Affiliates' liability for death or personal injury arising from Sony's or any Sony Affiliate's negligence.


Sony processes information about User in accordance with its privacy statement. Click here for Privacy Statement. By using this site, User acknowledges that User has read the mentioned Privacy Statement and User warrants that all data provided is accurate.

By accessing this site, User accepts and agrees to the Sony cookie policy.


User shall indemnify Sony, Sony Affiliates and their officers, agents, employees and service providers and hold them harmless in respect of all losses, costs, proceedings, damages, expenses (including reasonable legal costs and expenses) or liabilities howsoever incurred by any of them as a result of any claim by a third party resulting from a breach or nonobservance by User of any prohibition, or restriction on User's activities in relation to this site contained in these Terms, or of any undertaking, representation or warranty of User contained in these Terms and in relation to any claim by any person in respect of matters, responsibilities or obligations that have been disclaimed by Sony under these Terms.

Without limitation to the generality of the above indemnity, User releases, indemnifies and holds harmless Sony, Sony Affiliates and their officers, agents, employees and service providers (who disclaim liability) in respect of claims, liabilities, costs (including legal fees), expenses, demands and damages (direct, indirect or consequential) of any nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, howsoever incurred by any of them arising out of or in any way related to any unauthorised use of User's account or compromise of User account security through a failure to maintain the secrecy of User account passwords or other security details, and all related occurrences.


You must seek and obtain the written consent the operator of this site before creating any link to this site.

Sony may provide, or third parties (with consent as above) may provide, hypertext links to and/or from other internet websites or resources. The inclusion of such links in this website is for convenience only and does not imply endorsement by Sony of the other website or any association with the operators of that site. Sony encourages discretion when browsing its or external websites and resources. Some websites may contain or link Users to websites containing information that may be considered inappropriate or offensive. External websites may send their own cookies to Users, collect data and/or solicit personal information.

User's visiting of any external websites via links from this site is entirely at User's own risk.

Sony has not confirmed the accuracy or reliability of any information in external websites or resources linked or accessed via this site, or which link to Sony's site(s). Sony shall not be responsible or liable for any content, advertising, products, support, services or other materials on or available from such external websites or resources. Sony shall not be responsible for the accuracy, copyright compliance, legality or decency of material contained in external websites or resources. Sony shall not be responsible for, and disclaims all warranties, express and implied, as to, the accuracy, validity, legality, copyright compliance, decency or otherwise of any materials or information contained in external websites or resources. Sony shall not be liable, directly or indirectly, for any damage or loss caused or allegedly caused by the use of or reliance on any content, products, support or services available on or through any external websites or resources.

Without limiting the above, Sony does not make any representations or warranties as to the security of any information (including credit card and other personal information) a User might be requested to give any third party through linked websites and User waives any claim against Sony with respect to such matters.


User may terminate its privileges to access this site and to use Services on this site and other Site content, at any time by destroying all Site content downloaded from this site, and all copies, wherever located or installed. User's right to use services on this site and other Site content will terminate immediately with or without notice in Sony's sole discretion if User fails to comply with any of these Terms.

Sony may terminate User's access to or registration through this site if User's account is not accessed or if User does not logon during any period of 3 months or more (or such other period designated by Sony).

Sony also reserves the right to terminate User's access to this site and/or its account in Sony's discretion at any time without cause. In such circumstances, Sony will make commercially reasonable efforts to send notice of termination to Users at their last notified contact address or email address.

On termination, User must cease use of, and destroy all copies it holds of Site content, except where a perpetual licence has been granted by Sony to use certain Site content in return for a fee which has been paid.


These Terms shall be governed by and construed under the laws of England and Wales and Sony and User agree to submit to the jurisdiction of the English courts. If any provision of these Terms is held to be unenforceable, the unenforceable provision shall be deemed to be replaced by a valid, enforceable provision that most closely matches the intent of the original provision. This shall not affect the validity or enforceability of the remaining provisions. Without prejudice to the disclaimers and liability limitations in these Terms, no claim or action against Sony or Sony Affiliates may be brought by any person in relation to or arising out of this site unless such claim or action is commenced and notified to Sony in writing within 1 year after the date the cause of action first arose. Sony employees and agents are not authorised to vary these Terms. Nothing said by any sales or customer relations person on behalf of Sony should be understood as a variation of these Terms or as an authorised, legally binding representation about this site or the nature or quality of products or Services displayed or other Site content. The headings in these Terms are for convenience only and shall have no effect on the construction of these Terms.Calls to any customer telephone helplines related to, or referred to in, this site may be monitored for training and quality control purposes.

© 2023 Sony Europe B.V.